Shipping policy

At APEXA, we work with multiple trusted courier partners worldwide to ensure your order is delivered as safely and efficiently as possible. Shipping times may vary depending on your location, carrier policies, demand levels, and external factors beyond our control.

Shipping Processing Time

All orders require 3–5 business days for processing before shipment. During periods of high demand, processing times may extend to 5–7 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times & Delivery Estimates

Delivery times vary by destination and courier availability.

Estimated transit times:

  • United States: 12–23 business days

  • International Orders: 15–30 business days

While many orders arrive sooner, delays may occur due to customs clearance, carrier delays, weather conditions, holidays, or high shipping volumes. For this reason, delivery dates are not guaranteed.

Shipping Costs

We strive to keep shipping costs as low as possible. In some regions, a minimal shipping fee may apply to ensure your order is sent using the most appropriate and reliable carrier for your location.

Any applicable shipping charges will be clearly shown at checkout before you complete your purchase.

Multiple Packages

Some orders may be shipped in separate packages if items are fulfilled from different warehouses. In such cases, you may receive multiple tracking numbers.

Tracking Information

Every order includes tracking.
Once your order ships, tracking details will be sent via email. You can also track your shipment at any time using the Track Your Order page on our website.

Shipping Delays

Occasionally, delays may occur due to factors outside our control, including:

  • Customs inspections

  • Carrier delays

  • Weather conditions

  • Global events or increased shipping demand

We work closely with our suppliers and shipping partners to minimize delays and ensure your order reaches you as quickly as possible.

Our Commitment

Customer satisfaction is our top priority. Despite high order volumes, we continuously work to improve shipping speed and efficiency. Our goal is to reduce delivery times wherever possible.

If you have any questions or concerns about your shipment, please contact our support team. We aim to respond to all inquiries within 24–48 hours.